Customer Service Policy

Our customer service team is available to assist with questions about products, sizing, shipping, returns, refunds and general website inquiries. All support requests can be submitted through our contact page.

We aim to review incoming messages in a timely manner. When contacting us, please include relevant order details where applicable to help us assist you efficiently.

We provide guidance on product features, fit suggestions and care instructions for our footwear and accessories. Our team cannot provide medical advice. Any questions about whether a style suits your unique foot health situation should be directed to a qualified healthcare provider.

All transactions on the website are denominated in US Dollars. Our shipping and return terms follow the shipping policy and refund policy published on the site.

We treat all customer communications fairly and respectfully. We reserve the right to decline service for abusive, harassing or fraudulent inquiries.

If you are not satisfied with the resolution provided, you may state your concerns clearly in your follow-up message through our contact page. We will revisit your case within our established process.